Last updated: 01/01/2026
 

This Shipping Policy explains how orders are processed and delivered when purchasing from Phuelled.

UK Shipping
 

Phuelled currently ships within the United Kingdom only.
 

All orders are dispatched using Royal Mail 24 Hour Signed For.
 

• Orders are processed within 1–2 business days

• Delivery is typically next working day after dispatch

• A signature is required upon delivery

• Shipping costs are calculated and displayed at checkout
   

Delivery times are estimates and may vary due to factors outside our control.
 

Order Confirmation & Tracking
 

Once your order has been dispatched, you will receive a confirmation email. Tracking details will be provided where available through Royal Mail.
 

Missed Deliveries
 

If delivery is attempted and no one is available to sign for the parcel, Royal Mail will follow their standard redelivery or collection procedures. Phuelled LTD is not responsible for delays caused by missed delivery attempts or failure to rearrange delivery.
 

Lost Parcels
 

If your order has not arrived within 5 working days of the expected delivery date, please contact us at hello@phuelled.co.uk.

We will investigate the issue with Royal Mail. If the parcel is confirmed as lost, we will offer either:
 

• A replacement shipment, or

• A full refund
   

Claims must be reported within 14 days of the expected delivery date to be eligible for investigation.

 

Damaged Parcels
 

If your order arrives damaged, please contact us at hello@phuelled.co.uk within 48 hours of delivery and include:
 

• Your order number

• Photographic evidence of the damaged item(s) and packaging
   

Where damage is confirmed, we will arrange a replacement or refund as appropriate.
 

Delays
 

Phuelled LTD is not responsible for delays caused by Royal Mail or circumstances beyond our control, including adverse weather, strikes, or service disruptions. Where issues arise, we will assist wherever reasonably possible.